Returns and Refunds Policy

Our goal is that you are completely satisfied with your purchase from The Pole Yard.

We will happily repair, exchange or refund any materially defective product/item purchased from us that you are not entirely satisfied with, subject to certain conditions and covered by the Consumer Protection Act.

To ensure a speedy conclusion, we require the proof of purchase / original invoice, and where goods were supplied as packaged, to have the original packaging intact.

Understandably, products cannot be returned or refunded if:

• Goods supplied have been made to measure and or customised to suit your requirements.
• Cut or altered.
• Damaged or used.
• Used for a purpose other than that for which it was designed.

Note that goods supplied correctly and accepted as such may not be returned after 10 days from invoicing / delivery note.
(Unless by prior arrangement and within a reasonable time period as per the CPA, may be subject to a 25% handling fee).

All refunds processed will either be an issue of a voucher to purchase goods to the same value or paid directly into a South African banking account (no cash or credit/debit card returns).

Thank you for shopping with us!